CYBERNEO, LLC ("we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our customers, website visitors, and other individuals with whom we interact. As a cybersecurity consulting firm, we believe privacy and trust are foundational to everything we do. We apply the same security-first mindset to how we handle your data as we do in protecting our clients' environments.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Information you voluntarily provide to us, including your name, email address, phone number, company name, and any other details you share when filling out the "Contact Us" form (name, phone number, email address) on our website or contacting us by phone, email, or other means.
- Automatically Collected Information: When you visit our website, we may automatically collect certain technical and usage information through the use of cookies, web beacons, pixels, and other tracking technologies. You can control cookies through your browser settings. This may include:
- Internet Protocol (IP) address;
- Device type and identifiers;
- Browser type, version, and language settings;
- Operating system and platform;
- Referring and exit URLs, clickstream data, and other browsing behavior;
- Pages visited, time spent on pages, interactions with content (such as clicks, scrolls, mouse-overs, and downloads);
- General location data derived from your IP address.
- Analytics Data: We may use third-party analytics tools (e.g., Google Analytics) to collect and analyze data about how visitors interact with our website. These tools help us understand traffic patterns and improve our services and user experience.
- Cookies and Similar Technologies: Cookies and similar technologies are used to enhance functionality, improve performance, and deliver relevant content. You can control cookie preferences through your browser settings.
- Survey and Feedback Data: We occasionally use third-party platforms, such as SurveyMonkey, to gather feedback, conduct surveys, or collect general business insights. These surveys are designed to avoid requesting personally identifiable information unless clearly disclosed. While we do not use survey responses to identify individuals, SurveyMonkey may automatically collect certain technical information, such as IP addresses, for analytics and fraud prevention purposes. We do not access or use this technical data to associate responses with specific individuals.
2. How We Use Your Information
We may use your personal information for the following purposes:
- Providing and Improving Services: To provide, operate, maintain, and improve our services.
- Communication: To communicate with you about your account, services, and updates.
- Marketing: To send you marketing communications about our products and services (with your consent, where required). You may opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
- Analytics: To carry out statistical analysis and market research.
- Legal Compliance: To comply with applicable laws and regulations.
- Security: To protect our rights, property, and safety, and the rights, property, and safety of others.
3. How We Share Your Information
We may share your personal information with the following third parties:
- Third-Party Tools for Non-Identifiable Data: We may use services such as SurveyMonkey to collect non-personal information (e.g., feedback, usage trends, or opinions). These tools operate under their own privacy policies and terms of service. No personally identifiable information is collected or shared through these tools unless clearly disclosed to you in advance.
- Website Hosting Provider: Our website is hosted by GoDaddy, which may collect certain technical data (such as IP addresses, browser types, and access logs) as part of standard web hosting operations. GoDaddy operates under its own privacy policy and security standards, and we rely on their services to ensure secure and reliable website hosting.
- Legal Authorities: We may disclose personal information to legal authorities or as required by law, legal process, or regulatory requests. This will be done in full compliance with applicable data protection regulations.
We will not sell, hire, lease or rent your personal information that we collect to any third party without notifying you and/or obtaining your consent.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment card data.
- Access Controls: We restrict access to personal information to authorized personnel. We employ multi-factor authentication (MFA) to protect your data from unauthorized access.
5. Data Breach Notification
In the event of a data breach, we will notify affected individuals as required by applicable state laws, within the prescribed notification timeframe. The notification will include details about the breach, the types of data involved, and recommended steps to mitigate potential risks.
6. Your Privacy Rights
Under applicable data protection laws, you may have the right to access, correct, delete, or request restrictions on how we use your personal information. To exercise these rights, please contact us at info@cyberneo.ai.
7. Updates to this Privacy Policy
We may occasionally update this Privacy Policy. We will post any changes on our website and notify you as required by law.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@cyberneo.ai.